Triangle Pediatrics
Automating reputation management and local dominance for a high-volume pediatric clinic.
The Challenge
Triangle Pediatrics provides exceptional care, but relying exclusively on front-desk staff to monitor their sprawling digital reputation wasn't scalable. They needed a system that would allow them to act fast on patient feedback without dedicating hours of medical admin time to refreshing a Google Business Profile.
Our Strategy
- Automated Review Monitoring: We built an automated workflow that checks their Google Business Profile daily and cross-references it with a spreadsheet of active reviews to immediately flag missing responses or negative feedback.
- Drafted Neutralization: By implementing crisis-response protocols, any negative comment is instantly countered with an empathetic, HIPAA-compliant response draft sent directly to their office manager for 1-click approval.
- Proactive Brand Publishing: We took over content creation, shifting their social feeds to highly professional graphics that communicated clinic updates efficiently.
The Results
100%
Response Rate on New Reviews
20+
Admin Hours Saved Monthly
0
Missed Negative Interactions
"Do you want somebody competent, efficient, and cost-effective? If yes — you only have one good choice."
- Martin J., Triangle Pediatrics